TERMS OF SALE, DELIVERY AND RETURNS
Effective from 17 September 2026.
Seller
Edgaras Ivanauskas, individual activity registered in Lithuania, certificate No. 687569
VAT No.: LT100015649510
Lithuanian State Food and Veterinary Service (VMVT) recognition No.: 520002408
Email: info@jamon.lt
Phone: +37060531712
Website: www.jamon.lt
Returns / correspondence address: Varluvos g. 12-2, Varluva, LT-54341, Kauno r. sav Lithuania.
1.1. These Terms govern ordering, payment, delivery, withdrawal, returns, complaints and dispute resolution for purchases made through the online store www.jamon.lt.
1.2. “Buyer” means any person placing an order. “Consumer” means a natural person acting for purposes outside their trade, business, craft or profession. Mandatory consumer protection rules apply to Consumers. Rights intended specifically for Consumers apply to legal persons and business customers only where required by law.
1.3. By placing an order, the Buyer confirms that before ordering they had an opportunity to review these Terms, the product description, price, delivery information and payment information.
1.4. If a specific product, delivery or promotional condition clearly differs from these Terms, the special condition clearly shown before the order is confirmed applies to that order, provided it does not conflict with mandatory law.
2.1. Product characteristics, ingredients, weight or weight range, origin, storage conditions and other material information are provided on the relevant product page. Natural food products may vary slightly in colour, shape, fat distribution and actual weight compared with photographs or approximate descriptions, provided the product remains of the agreed type and quality.
2.2. Prices are shown in euros and include VAT unless stated otherwise. Delivery charges, any free-delivery threshold and other additional costs are displayed before the order is finally confirmed.
2.3. Promotions and discounts apply for the stated period or while promotional stock lasts. Later price or promotion changes do not affect an order already accepted.
2.4. In the event of an obvious technical pricing or product-information error, the Seller will contact the Buyer to clarify the order before accepting it for fulfilment. If the order cannot be fulfilled, any payment received will be refunded without undue delay.
3.1. The Buyer selects the products, quantities and options, provides the information required for delivery and invoicing, selects an available delivery and payment method and submits the order.
3.2. The sales contract is concluded when the Seller sends confirmation to the Buyer’s email address that the order has been accepted for fulfilment. An automated order-received email may constitute such confirmation if it clearly states that the order is confirmed.
3.3. The Buyer is responsible for the accuracy of contact, delivery and invoicing details. Reasonable additional delivery costs caused by incorrect or incomplete information may be charged to the Buyer where lawful.
4.1. Available payment methods are displayed at checkout before the order is confirmed. Methods may vary depending on the destination country, order value or payment service provider.
4.2. Where payment is processed by a third-party payment service provider, that provider’s technical and security terms may apply to the payment process. The Seller does not retain full payment-card details where payment is processed by a separate payment service provider.
4.3. Where the selected payment method requires payment before dispatch, fulfilment begins after payment confirmation is received unless stated otherwise during checkout.
5.1. Available delivery methods, delivery charges, free-delivery conditions and estimated delivery times are displayed before final order confirmation. Product pages may show an indicative delivery time of 1–3 business days; the actual time depends on destination, delivery method, stock availability and the carrier.
5.2. Unless otherwise agreed, goods will be delivered to Consumers within the period required by applicable law. The Buyer will be informed as soon as reasonably possible of any significant delay known to the Seller.
5.3. The risk of accidental loss of or damage to goods passes to the Consumer when the Consumer or a third party designated by the Consumer physically receives the goods, subject to any statutory exceptions.
5.4. On receipt, the Buyer is advised to inspect the external condition of the parcel. Visible transport damage should, where possible, be photographed and reported to the Seller promptly. This recommendation does not limit statutory rights.
5.5. If a parcel cannot be delivered or is not collected due to incorrect Buyer information or unjustified failure to collect it, reasonable actual re-delivery costs may be charged to the Buyer to the extent permitted by law.
6.1. A Consumer has the right to withdraw from a distance sales contract within 14 calendar days without giving a reason, unless a statutory exception applies to the particular goods.
6.2. For goods, the 14-day period runs from the day on which the Consumer or a third party designated by the Consumer, other than the carrier, receives the goods. If goods from one order are delivered separately, the period runs from receipt of the last item.
6.3. The Consumer may notify withdrawal using the withdrawal function made available on the website where applicable, or by sending an unambiguous statement to info@jamon.lt. The model form in the Annex to these Terms may also be used.
6.4. It is sufficient for the withdrawal notice to be sent before the 14-day period expires.
7.1. The 14-day right of withdrawal does not apply in statutory cases, including: (a) goods liable to deteriorate or expire rapidly; (b) sealed goods which, after the seal or protective packaging has been opened, are not suitable for return for health protection or hygiene reasons; (c) goods made to the Buyer’s specifications or clearly personalised; and other cases provided by law.
7.2. There is no automatic blanket rule that “food cannot be returned”. In each case, it must be considered whether a statutory exception applies to the particular product, for example the rapid-deterioration exception or the health/hygiene exception after sealed packaging has been opened.
7.3. These exceptions never limit the Buyer’s rights where the goods delivered are defective, damaged, spoiled or otherwise not in conformity with the order.
8.1. After withdrawing, the Consumer must send or hand the goods back to the Seller no later than 14 days after notifying withdrawal, unless the Seller agrees to collect the goods.
8.2. When exercising the 14-day withdrawal right, the Consumer bears the direct cost of returning conforming goods unless the Seller expressly agrees to bear that cost or applicable law provides otherwise.
8.3. The Consumer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Goods may be inspected only to the extent normally possible in a physical shop, taking account of the nature of the product.
8.4. The Seller will refund payments received from the Consumer, including the cost of standard delivery, no later than 14 days after receiving the withdrawal notice. If the Consumer chose a delivery method more expensive than the standard method offered by the Seller, the additional cost is not refunded.
8.5. The Seller may withhold the refund until the goods are received back or the Consumer provides evidence that the goods have been sent back, whichever occurs first.
8.6. Refunds are made using the same payment method as the original transaction unless the Consumer expressly agrees otherwise and incurs no additional cost.
9.1. The Seller is responsible for lack of conformity in accordance with applicable law. Consumer rights relating to defective goods are not limited by the exceptions to the right of withdrawal.
9.2. If goods are defective, damaged in transit, incorrect or an item is missing, please contact info@jamon.lt as soon as reasonably possible, state the order number and, where possible, attach photographs. Prompt notice helps establish the facts but does not remove statutory rights.
9.3. Depending on the nature of the goods and applicable law, the Consumer may be entitled to replacement, repair, a price reduction, termination and refund, or another statutory remedy.
9.4. Durable non-food consumer goods benefit from the statutory conformity guarantee for the period required by law (generally at least 2 years for consumer goods in the EU). Quality claims concerning food products are assessed in light of shelf life, storage requirements, the nature of the product and whether the lack of conformity existed at delivery.
9.5. Where a non-conformity claim is justified, necessary return or replacement-delivery costs are borne by the Seller to the extent required by law.
10.1. Personal data is processed in accordance with the Privacy Policy published on www.jamon.lt and applicable data protection law.
10.2. Communications necessary to fulfil an order may be sent to the email address or telephone number provided by the Buyer. Direct marketing is sent only where there is an appropriate legal basis and, where required, the Buyer’s consent.
11.1. The parties are liable for failure to perform their obligations in accordance with applicable law. Nothing in these Terms excludes or limits any mandatory rights granted to Consumers by law.
11.2. The Seller is not liable for delay or non-performance to the extent caused by circumstances reasonably beyond the Seller’s control, without prejudice to any mandatory remedies available to Consumers.
12.1. If the Buyer has a complaint, they should first contact the Seller in writing at info@jamon.lt and clearly state the remedy sought. A Consumer complaint will be examined and a reasoned response provided within 14 calendar days, unless another period is required by law.
12.2. If a dispute with the Seller registered in Lithuania cannot be resolved amicably, the Consumer may apply to the State Consumer Rights Protection Authority of Lithuania (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT), A. Goštauto g. 12, 01108 Vilnius, Lithuania, vvtat.lrv.lt.
12.3. A Consumer resident in another EU or EEA country may also seek assistance with a cross-border dispute from the European Consumer Centre (ECC-Net) in their country of residence.
12.4. Contracts are governed by the law of the Republic of Lithuania. However, where the Buyer is a Consumer habitually resident in another country, this choice of law does not deprive the Consumer of protection afforded by mandatory consumer rules of their country of habitual residence where those rules apply.
12.5. Court disputes are resolved in accordance with applicable jurisdiction and consumer protection rules.
13.1. The Seller may amend these Terms for future orders. Each order is governed by the version of the Terms in force when the order was submitted and accepted.
13.2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.
13.3. If there is any inconsistency between language versions, the Consumer’s mandatory rights may not be restricted. The Seller intends all language versions to have the same substantive meaning.
To: Edgaras Ivanauskas individual activity, [INSERT ADDRESS], info@jamon.lt
I / We (*) hereby give notice that I / we (*) withdraw from the following sales contract:
Goods: __________________________________
Order number: ____________________________
Order date: ______________________________
Date goods received: _____________________
Consumer name: ___________________________
Consumer address: ________________________
Email / other means for confirmation: __________________
Date: ___________________________________
Signature (only if this form is submitted on paper): __________
(*) Delete as appropriate.
